News Article

Cracking the lip reading code

Last Updated: 17 May 2018
Topics: Our people
Richard, the Chair of GCHQ's Hearing Impaired Network, shares his 5 top tips on communicating effectively with those with hearing loss.

News article - 17 May 2018

Communicating with someone who is deaf doesn't have to be difficult. But you do need to be patient and take the time to make sure you are communicating properly. By doing so they will feel included and that you value their contribution. This can only be a good thing for both of you. Here are my tips on communicating as effectively as possible:

  • Ensure you have face-to-face contact.
  • Speak clearly but not too slowly, and don't exaggerate your lip movements.
  • Don't shout, it looks aggressive.
  • Don't cover your mouth with your hands or clothing. 
  • Find a suitable place to talk, with good lighting and away from noise and distractions.

You can find out more about what it’s like for Richard working at GCHQ with a hearing impairment by reading his story.


A woman holding a hand to her ear